Q1: What is the typical lead time for production and order fulfillment?
Standard production typically requires 15 to 30 business days based on order volume and configuration. Expedited processing options can be arranged upon request.
Q2: Are custom OEM and ODM options available?
Yes, full customization services are supported, including tailored sizing, custom logo placement, feature adjustments, and specialized packaging.
Q3: How is product quality controlled before shipment?
Strict quality assurance processes are implemented at every stage, including raw material verification, in-line testing, and a comprehensive final inspection prior to packaging.
Q4: What payment methods and terms are accepted?
Standard payment terms include T/T, Wire Transfer, and L/C. Generally, a 30% deposit is required to initiate production, with the balance due before dispatch.
Q5: What warranty and technical support services are offered?
All standard products come with a 12-month quality warranty alongside long-term online technical support for operational guidance and maintenance.
Q6: Can samples be requested for quality evaluation?
Sample units can be provided for testing and evaluation. Please specify your technical requirements to initiate the sample arrangement process.
XuanYu Sanitary
